Terms of Service
Our services include only the mediation of transport and organization services such as airline reservations, hotel reservations,
is explicitly excluded any liability on our part for claims which are based on the provision of medical treatments institutions. The decision on the type of medical treatment is carried out exclusively by the customer. In particular, liability is excluded on our part for treatment failure.
The operation, the associated medical pre- and
With the registration, which can be made in writing, orally, or by telephone, the customer provides the mediator at the conclusion of a contract. The contract is concluded with the written confirmation (email or mail) about through the intermediary.
After receiving the confirmation, the customer must make a deposit of 20% within two weeks. The deposit will be deducted from the price. The remaining amount has to be paid no later than two weeks before the arrival, the Client. If not timely incoming payment to the promoter reserves the right to cancel the contract and to pay the resulting costs to the customer. The mediator may also claim damages for non-performance not.
Customers are solely individual services mediated the intermediary is not a tour operator. The mediated services consist in the booking and coordination of flights, hotel bookings, appointments with the medical service providers and on request daily program. By booked services each individual contracts with the airlines, the hotel and the clinic or the agencies come about. Contractual obligation of the mediator is the proper organization of the tour booked. Execution of the mediated services as such is not part of the contractual obligations. The operation, which associated medical pre- and post-treatments as well as any other medical ancillary service are to third-party services, which may also be merely arranged. The customer enters into a contract on this part of the trip to the clinic.
4. Cancellation and rebooking
If the customer withdraws from the contract, the amount of the then costs depend on the particular conditions of the airline, the hotel or the clinic. The transfer of an already confirmed booking is possible only by canceling the Booked at the same time booking another trip. Any costs for rebooking or payable partial travel expenses are governed by the conditions of the hotel, airline or clinic. For the transfer of up to 30 days before departure the mediator charges a service fee of 100,00 Euro per person. In default of payment of the broker may withdraw from the contract and demand of the customer for damages for non-performance.
5. Passport, customs and health regulations
The customer is obliged to comply with the communicated to him by the intermediary passport, visa, customs and health regulations in Turkey. The agent is not liable in particular for the timely issue and receipt of necessary visas by the respective diplomatic representation, unless the delay is to represent by the intermediary.
The information about flights, transfers and hotel accommodation, based solely on the information provided by the respective service providers. Therefore, the intermediary is liable only for the careful selection of the service providers and the contractual disclosure of information. A liability in connection with the provision of medical services at the clinic is excluded. Deciding on a contract with the clinic and the type of medical treatment is entirely the responsibility of the customer. Does the mediator pay due to the statutory provisions according to these conditions for a damage which was caused by slight negligence, the intermediary is responsible. The liability is limited to breach of contractual obligations and contractual obligations and is limited in the contract to foreseeable typical damage. This limitation does not apply to injury to life, limb and health. Insofar as the damage is covered by the customer for the concerned claim, the insurance, the broker is only liable for any detriment caused by the customer. The contractual liability for damages that are not personal injury is limited to three times the travel price if the damage to the customer was caused neither intentionally nor through gross negligence or is responsible insofar as the agent for a customer damages incurred solely because of a service provider. Any liability for disruptions, in connection with services which are merely arranged as external services is excluded. This applies in particular for a medical treatment error.
With delivery of the booking confirmation a deposit of 25% of the price is due. The rest of payment is to be paid 14 days before departure. For bookings made less than 14 days prior to departure, the total price is due immediately. The sending or hand over the travel documents takes place after receipt of payment.
Should individual clauses of these conditions of reservation be wholly or partially invalid, this shall not affect the validity of the remaining clauses or remaining parts of such clauses and the contract. An ineffective regulation should be replaced by one that most closely approximates the economic purpose of the invalid provision and is valid.