General Terms of Business
Terms of Agency Services
Our service includes only facilitating transport and organising services such as booking flights, hotel reservation, deadline agreement with the clinic. Carrying out the booked trip is not within our contractual obligation. The agent is not a travel organiser. Individual agreements with the travel company, airline, hotel or the clinic arise through the booked services. Provision of the facilitated service as such is not a part of our contractual obligation. Specifications (prices etc.) regarding the facilitated service depend exclusively on the information provided by the competent service operator. In the facilitated services, we do not bear liability for the proper service provision by the service operator. The customer can at any time before starting the trip withdraw from the health tourism. The withdrawal is to be declared to Elithairtransplant Istanbul exclusively in writing by mail or post. Experts of Beauty UG charges itself to levy a administration fee at an amount up tp 1000,- € for beard, eyelash, eyebrow, and hair transplants. Likewise, when the customer should default on the trip. Should it only come to a postponement, the amount incurred on the newly scheduled treatment is calculated well. For a cost-free cancellation, the customer is obligated to prove the flight cancellation and/or evidence of sickness to the Firm.
Liability on our part for claims that are based on the provision of treatments by medical institutions is specifically ruled out. Decision on the manner of medical treatment takes place exclusively through the customers. Particularly, liability on our part for treatment error is ruled out.
The operation, the medical pre- and after treatments pertinent to it as well as any other additional medical service are external services, which also can only be facilitated. The customer concludes a contract regarding this part of the trip with the clinic.
Date Reservation
In order to bindingly make a reservation for a treatment, a previously agreed upon payment is to be done. The deposit is to be paid within 7 days after a (non-binding) date reservation. With the receipt of the cash, the confirmation and the binding date reservation has taken place. The completed payment is charged against the treatment price. The remaining treatment costs are paid on the spot by credit card or in cash. The hotel and Transfer flat rate are paid on the spot in cash.
1. Conclusion of Agreement
The customer concludes an agreement with the agent by registering which can be done in writing, orally or by telephone. The agreement comes to stand with a written booking confirmation (email or post) by the agent.
2. Payment
After receiving the booking confirmation, the customer has to perform a payment at an amount of 20% within two weeks. The deposit is charged against the travel price. The customer has to pay the rest of the amount at the latest two weeks before the departure. In case on untimely incoming payment, the agent reserves the right to withdraw from the contract and to impose the costs arising therefrom to the customer. Furthermore, the agent can not demand compensation due to non-performance.
3. Services
Individual services are facilitated exclusively for the customer, the agent is not a travel organiser. The facilitated services consists of the booking and arrangement of flights, hotel reservation, date agreement with the medical service operators and the daily programme if desired. Individual agreements with the airline, hotel as well as the clinic or the agency arise through the booked services. The agent’s contractual obligation is the proper organising of the booked trip. Provision of the facilitated services is not as such a part of the contractual obligations. The operation, the medical pre- and after treatments pertinent to it as well as any other additional medical service are external services, which also can only be facilitated. The customer concludes an agreement on this part of the trip with the clinic.
4. Cancellation and Rebooking
If the client cancels the agreement, the amount of the then incurred costs conform to the respective terms of the airline, the hotel or the clinic. The rebooking of an already confirmed trip is only possible by cancelling from the booked trip when concurrently booking another trip. Possible costs for the rebooking or partial travel fees to be paid conform to the terms of the airline, the hotel, or the clinic. For the rebooking, the agent charges a processing fee at an amount of 50,00 Euro per person up to 30 days before the departure. In case of the customer’s default of payment, the agent can withdraw from the contract and demand compensation from the customer due to non-performance.
5. Passport, Customs and Health Requirements
The customer is obligated to comply with the passport, customs and health requirements in Turkey as informed by the agent. The agent is not liable for the timely issue and the Visa needed for entry through the respective diplomatic representative, unless the obstruction is to be represented by the agent.
6. Liability
The details over flight, transfer as well as hotel accommodation are exclusively based on the information from the respective service operator. Thereby the agent is liable only for the careful selection of service operator and the contractually obliged transmission of information. A liability with regards to the provision of the medical services at the clinic ist not included. Decision on an agreement with the clinic and the manner of medical treatment lies solely in the responsibility of the customer. If the agent has to pay for a damage based on the legal provisions according to these terms, which has been easily caused by negligence, the agent is liable. The liability exists only in violation of contractually essential obligations as well as major obligations and is limited to typical damages foreseeable at the enactment of the contract. This limitation doesn’t extend to injury to live, body and health. If the damage is covered by insurance acquired by the customer for the relevant case, the agent is only liable for any of the customer’s disadvantages involved. The contractual liability for damages, that are not bodily harm, is limited to the triple travel cost, insofar as the customer’s damage was induced neither by intention nor by gross negligence or insofar as the agent alone is responsible for the customer’s damage due to a fault by a service provider. A liability for default with regards to the services that are merely facilitated external services is not included. This is the case also and particularly for a treatment error on the part of the doctor.
7. Terms of Payment
With the giving of travel confirmation, a payment of 25 % of the travel price is due. The residual travel price is to be paid 14 days before departure. In bookings that occur less than 14 days before the departure, the total price is immediately due. The consignment or handover of travel documents occurs after entry of payment.
8. Severability Clause
Should individual clauses of these terms of agency be invalid in part on in whole, it would not affect the efficacy of the other clauses or the other parts of such clauses as well as the contract. An invalid regulation is to be substituted with one which closely fulfills the economic objective of that invalid regulation and is valid.